Ordering

When can I expect delivery of my order?
Most items leave our warehouse within one business day after you place your order. As soon as it ships, we e-mail you shipping details, including a tracking number (if available). If you check your order status before receiving that e-mail, you will see that the order is “Processing”. You can expect most packages to be delivered to their destination within 7-10 business days from the ship date. Please note that some packages may take slightly longer depending on the weight of the package and the location that we are shipping to.

Special Restrictions
Some insecticide concentrates cannot be shipped to New York, Connecticut, Vermont, or outside the lower 48 United States. If a product cannot be sold in a particular state then you will be informed of the restriction on the product's information page. Legendschemical.com will adhere to any and all state shipping restrictions. All chemicals must be shipped by Fed X or UPS Ground, they cannot be shipped by US mail or UPS Air.

What if I have other questions about my order?
Please feel free to call 903-736-8262 and speak to an order specialist.

Wrong Address Charges:

An $11.00 fee may apply for an incorrect shipping address.
  1. When a customer enters an incorrect address our shipping carriers (UPS) will charge us an $11.00 fee to locate the correct address so the package can be delivered. We will pass this charge on to the customer. This occurs very rarely and we will always attempt to contact the customer first before we ship the package if the address looks questionable.
     
  2. Incorrect Address that results in the order being lost - We cannot be held responsible if you enter an incorrect shipping address such that the package is shipped to another person/address and cannot be recovered. We will have to charge you the full order price again if you want the order shipped to the correct address. We cannot issue refunds for address mistakes that are out of our control.

Lost Orders:

Legendschemical.com will provide tracking information by email to our customers for every order placed through our website. It is the responsibility of the customer to be aware of the tracking information and be on the lookout for their order to arrive.

Customers who do not receive their order in a timely manner must let us know at least 10-15 days after shipment so that we can investigate the matter. We cannot be held responsible for lost orders if we are not notified in at least 10-15 days from the time the order leaves our warehouse.

Refused Order Charges:

A product refund minus any shipping fees will be incurred if a package is undeliverable or refused.

If we send a package through our shipping carrier (usually UPS), and they are unable to deliver the package to you after multiple attempts, then UPS will charge us a fee (usually the cost of a typical ground shipment charge, from $5-10) to return the package to us. We will have to in turn charge that fee to the customer. This is also true if a package arrives at your door and is refused. We treat both of these instances as a "product return" and your money will be refunded for the purchase price of the order minus any incoming and outgoing shipping charges incurred to ship your package plus a 25% restocking fee and receive a refused or undeliverable package by UPS.

Please note that undeliverable packages rarely occur and we will always make attempts to contact you first before initiating a return or charging any fee. We encourage customers to always double-check their shipping address and be aware of any tracking information we send via email. All customers will be sent an email with a tracking number shortly after their product leaves our warehouse.

Damaged Orders/ Damaged or Missing Merchandise Policy:

You have up to 3 business days after the package has been delivered to notify us of any damage to the product(s) or if there are any products missing from the order.

If you suspect that an item has been damaged during shipment or an item is missing from your order, please notify us immediately (within 3 business days after delivery) to report the damage so that we can notify the shipping carrier and file a claim. You should keep all packaging material and the box in case the carrier wants to inspect the condition of the package.